Excellent patient centred care, even for the terrified
Posted: April 20, 2016
I can’t speak highly enough about this practice, when I first started to go I was terrified, I would shake in the waiting room, by the time I got to treatment room I would be in tears. The dentist and team took the time that I as an individual needed to build up my confidence. My teeth needed quite a bit of treatment but this did not phase home or the team, they worked with me at a pace I was comfortable with. Did it all go plain sailing no, but given the depth of threat net I needed that is to be expected.
I now have no anxiety when it’s time to go, yes I cheer when he says all is good see you in 6 months but I don’t panic either when he says we need something doing. The practice are fab if you need an urgent appointment and the other dentists will see you if your usual one isn’t available which is another advantage to this practice as we all know dental pain can be the worst.
Our whole family now use this practice and we are all very happy with the service we get.
A huge well done to the whole of the Station Dental Practice team, from a previously very anxious patient, now a very grateful one.
J Kitchen 20th April 2016